From the date of delivery, buyers have two calendar days to inspect the object and
contact Client Service at info@equitydubaint.com to request a Return Authorization.
When contacting us to initiate a return, please include:
• The reason for the return
• Your order number (find this in your order confirmation email)
• Your phone number
• If the item arrived damaged, photos of the damaged item and packaging. Send a
close-up photo of the area(s) of concern, and photos of the item as a whole. Photos
are required to file a claim for damaged property.
Once we review your return request, we will send you an email with further
instructions.
Items listed as final sale are ineligible for return. If an item is final sale, that
information will be included in the “Detail” section on the product page. Most watches
and pieces of fine jewelry are listed as final sale, so please refer to the product detail
for information on eligibility for return.
Buyers are responsible for outbound and return shipping charges, including costs of
shipping insurance. Your first return is worry free and will not incur a processing fee;
however, each subsequent return is subject to a processing fee equal to 10% of the
purchase price of the returned object(s).
Each returned item must be received in the condition it was in when shipped. Note
that all returns will be inspected upon receipt for authenticity and condition. We
reserve the right to decline any return or deduct from amounts refundable for any
damage to property.
A refund of the purchase price paid, less any charges for which the buyer is
responsible, will be processed upon confirmation that the item has been returned to
the seller. Refunded amounts will be credited to the payment method used to
purchase the relevant item.
We are unable to honor a request for return that is received more than two calendar
days after delivery.
Please contact our Client Service team at info@equitydubaint.com with any questions
regarding the status of your return.
Inspecting an object
Upon delivery of your order, request the shipping carrier’s paperwork, and keep all
packaging and shipping documents for your records. Note any condition issues,
discrepancies, or damage. Take close-up photos and images of the entire item.
Item issue or shipping damage
In the unlikely event that you receive a damaged item, contact Client Service at
info@equitydubaint.com We will work with you and the seller to reach a satisfactory
solution.